Safety
Scammers are convincing. Be unconvinced.
Impostors pose as utility workers to pressure people into fast payments. Learn their playbook, know what we will never do, and keep your money where it belongs.
Scams Making the Rounds
Tactics we are seeing right now across the service area.
QR Code Scams
Fake payment QR codes on flyers, stickers, or texts route your money to criminals. Only pay through your account or channels listed on your bill.
Sponsored Ad Scams
Paid search ads imitate utility payment pages. Type our address yourself or use your saved bookmark instead of clicking ads.
Look-Alike Websites
Copycat sites harvest logins and card numbers. Check the web address carefully before signing in — and never sign in from a link in an unexpected message.
The Classics
How to spot common scams
Phone Scams
A caller threatens same-day shutoff unless you pay immediately — usually by gift card, wire, or crypto app. Hang up. That urgency is the tell.
Door-to-Door Scams
Someone claiming to be a utility worker demands cash or wants inside without an appointment. Our employees carry photo ID and will gladly wait while you verify.
Email & Text Scams
Messages with urgent payment links or attachments you didn't expect. When in doubt, don't click — go straight to your account instead.
Our Promise
We will never...
- Demand payment by gift card, wire transfer, or cryptocurrency
- Threaten immediate shutoff without prior written notices
- Ask for your full banking details by phone, text, or email
- Charge a fee to enroll in payment or assistance programs
- Send crews to your door demanding cash payment
When in doubt, go to the source
Check your real balance and pay only through channels you trust — your account, our automated line, or locations listed on your bill.