Storm Center
Ready before the storm
When severe weather threatens, preparation on both sides of the meter makes restoration faster and safer. Here's our plan — and yours.
Your Household Checklist
Fifteen minutes of preparation covers the first 48 hours of almost any outage.
Before
- Charge phones and backup batteries
- Stock flashlights, water, and shelf-stable food
- If someone relies on life-support equipment, register with us in advance
During
- Report your outage — never assume we know
- Stay far from downed wires and standing water near them
- Keep fridge and freezer doors closed — a full freezer holds about 48 hours
After
- Check on neighbors, especially older adults
- Discard refrigerated food held above 40°F for over four hours
- Photograph any property damage before cleanup for claims
Our Recovery Plan
Restoration is a coordinated operation that begins days before the first raindrop.
Before landfall
- Customers on life-support equipment are contacted so they can make arrangements in case of extended outages.
- Fleet and materials are staged — fuel topped off, trucks stocked, staging sites opened across the territory.
- Officials and mutual-aid utilities are alerted so extra crews are rolling before damage is even assessed.
When the lights go out
- Safety hazards come first. Downed wires are secured before anything else.
- Critical facilities are restored next — hospitals, fire and police stations, water treatment plants.
- Then the greatest numbers. Repairs are sequenced to bring back the most customers with each fix, until every light is on.
After every major event we hold a lessons-learned review — and fold what we find into the next plan.
Stay Informed
Alerts that find you
Sign up once and we'll text or email you when an outage affects your address — with estimated restoration times and a confirmation the moment power returns. You can also text REG to 55501 to enroll from your phone.
When the Wind Picks Up
Report outages the moment they happen and follow live restoration progress on the map.