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Services & Outages

Lost power? Tell us.

Never assume we already know. Reporting your outage routes crews faster — and signs you up for automatic restoration updates.

Report an Outage View the Outage Map
Safety first: If you smell gas or see a downed power line, keep your distance, leave the area, and call 911 or 1-800-555-0199 immediately. Do not report gas emergencies online.

How It Works

Three steps to restoration updates

  1. Tell us what you see. No power, partial power, flickering lights, or a downed wire — each report is triaged differently.
  2. Confirm your location. Your address helps our systems pinpoint the affected equipment and group nearby reports.
  3. Get automatic updates. We text or email you the estimated restoration time and confirm when power is back.

Prefer your phone? Text REG to 55501 to enroll in text reporting, or call 1-800-555-0199, 24/7.

Report a Service Problem

We only use this number for restoration updates.

Concept demo — outage reporting is disabled. In production, this report is matched to grid telemetry and you receive a confirmation text within a minute.

Track & Stay Informed

Once you report, updates come to you. Here is everything else at your fingertips.

Live Outage Map

See reported outages across the five districts and Harbor County, with estimated restoration times.

Text & Email Alerts

Sign up once and get proactive notifications whenever your address is affected.

24/7 Outage Line

Call 1-800-555-0199 any time to report or check the status of a service problem.

While You Wait

A few simple habits keep your household safe and comfortable until crews restore power.

Protect your home

  • Check your breaker panel first — the problem may be inside
  • Unplug sensitive electronics to avoid surge damage when power returns
  • Leave one lamp on so you know the moment service is restored

Protect your household

  • Keep refrigerator and freezer doors closed — a full freezer holds about 48 hours
  • Never run a generator or grill indoors — carbon monoxide is deadly
  • Check on neighbors who rely on electric medical equipment

Storms Are Easier When You're Ready

See how we prepare for major weather, how restoration is prioritized, and how to build your own outage kit.

Storm Preparedness Safety Center
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