Payment Plans & Assistance
A lower bill, every month
If your household receives benefits from an eligible government assistance program — or meets income guidelines — you qualify for an automatic discount on every monthly bill. No repayment, no catch.
Two Ways to Enroll
Choose the pathway that matches your situation — both take only a few minutes.
Government Assistance Pathway
If anyone in your household receives benefits from programs such as heating assistance, SNAP, Medicaid, SSI, or public assistance, you're eligible — and in many cases we can enroll you automatically through data matching.
- Discount applied automatically once matched
- No documents needed if your benefit is verified
Income-Eligible Pathway
Not receiving benefits? You can still qualify by household income. Submit a short application with proof of income for everyone in your home, and we'll confirm your enrollment by mail.
- Enhanced discount tiers for the lowest-income households
- Annual recertification with a simple renewal notice
What to Expect
After you enroll
Your discount appears as a credit line on the first full billing cycle after enrollment and renews automatically each year as long as you remain eligible. You'll also gain added protections during extreme weather and access to flexible payment agreements if a balance builds up.
- Confirmation letter arrives within two weeks of enrollment.
- Discount credit appears on your next full bill cycle.
- Annual recertification — most customers renew automatically.
Not Sure If You Qualify?
Call 1-800-555-0120 and an assistance specialist will check your eligibility in one conversation — or explore every way to save.