Billing Help
Behind on a bill? There's a plan for that
Life happens. Whether you need a few extra weeks or ongoing monthly relief, these programs exist so a hard month doesn't become a hard year.
Three Programs, One Goal
Enrolling is free, and starting a plan protects your service while you catch up.
Payment Agreement
Spread an overdue balance over manageable monthly installments — often with little or no money down. Set it up online in minutes.
Budget Billing
Pay the same predictable amount every month based on your yearly usage, with a periodic true-up. No surprises in July or January.
Energy Affordability Program
A monthly bill discount for income-eligible households. If you receive SNAP, LIHEAP, or similar benefits, you may be enrolled automatically.
Good to Know
Your protections while you catch up
- Starting a payment agreement stops collection activity on the balance included
- Extra protections apply for seniors, medical hardship, and households with young children
- Assistance grants from government programs can be applied directly to your account
- Lowering usage lowers every future bill — pair a plan with free efficiency programs
The Sooner You Call, the More We Can Do
Reach our billing specialists at 1-800-555-0123 — or start a payment agreement yourself online, day or night.