Services & Outages
New place? Let’s get the lights on
Starting service takes just a few minutes online. Pick your date, tell us about yourself, and your energy is ready when your boxes arrive.
Have These Ready
What you'll need
- The service address, including unit or apartment number
- The date you want service to begin
- Identity details for the account holder
- A mailing address if it differs from the service address
- Your preference for paperless billing and autopay (optional, recommended)
Businesses: commercial addresses may require additional details such as legal entity information and, for spaces open to the public, occupancy questions.
- Tell us where — we confirm the address and the services available there.
- Pick your start date — most requests can begin within a few business days.
- Add your details — identity, contact info, and billing preferences.
- Review and confirm — you'll get a confirmation with everything in writing.
Deposits
Some accounts may require a deposit based on service history. If one applies, you'll see it before you confirm — never as a surprise.
Assistance Programs
Enroll in bill discounts and support programs during signup if you receive qualifying benefits — it takes one extra checkbox.
See assistance optionsLife-Support Equipment
If someone in your home relies on life-support equipment, tell us when you start service so the account is flagged for priority attention.
Register equipmentMoving is hard. This part isn't.
Start, stop, or transfer service online in minutes — no phone queue required.