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Energy Safety

Smell gas? Act fast.

Natural gas leaks can lead to fire or explosion. Knowing the signs — and the four things to do immediately — protects your household and your neighbors.

If you smell gas: leave immediately, leave doors open behind you, and call 1-800-555-0199 or 911 from a safe distance. Don't flip switches, light flames, or use any phone — including this website — until you're outside and away.

Know the Signs

Gas is odorless by nature — a rotten-egg smell is added so your nose becomes the first detector.

Smell

A distinctive rotten-egg or sulfur odor, even faint. Be aware of odor fade: in rare cases the smell weakens as gas passes through soil, so never rely on scent alone.

Sound

Hissing, whistling, or roaring near a gas appliance, meter, or pipeline — indoors or out on the street.

Sight

Dirt blowing from a hole in the ground, persistent bubbling in standing water, or vegetation dying in an otherwise healthy patch.

Prevention

Safety starts in your home

A few habits keep gas appliances safe year-round — and one phone call keeps your shovel out of a service line.

More home safety guidance
  • Install natural gas detectors in addition to smoke and CO alarms
  • Keep the area around appliances clear and vents unblocked
  • Have gas equipment professionally serviced each year
  • Call 811 before you dig — free utility line marking, required by law, even for small yard projects

Save the Number Now

Our gas emergency line is answered 24 hours a day, every day of the year: 1-800-555-0199.

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