My Account
Hear from us your way
Pick exactly which updates you want and how they arrive — text, email, or phone. Change your preferences any time from your account, and we'll never send more than you've asked for.
Alerts You Can Choose
Outage & Restoration
Know the moment an outage affects your address, get estimated restoration times, and a confirmation when power is back — even if you're not home.
Report an outageBilling & Payment
Bill-ready notices, due-date reminders, payment confirmations, and high-usage alerts that flag an unusual month before the bill arrives.
Billing optionsStorm & Safety
Advance warnings before major weather, preparation checklists, and safety advisories for your specific neighborhood.
Storm preparednessService Appointments
Reminders before scheduled visits, technician arrival windows, and instant confirmation when work is complete.
Manage serviceChannels
Text, email, or a phone call
Every alert type can go to a different channel — text for outages, email for bills, a call for storm warnings. Add up to three contacts per account so the whole household stays informed. Message and data rates may apply for texts; opt out any time.
- Set quiet hours so non-urgent alerts wait until morning
- Emergency safety notices are always delivered
- Preferences update instantly — no waiting period
- Available in English and Spanish
Two Minutes to Set Up
Sign in, choose your alerts, and never be surprised by an outage or a due date again.