Services & Outages
Fewer outages. Faster recovery.
Reliability is engineered long before a storm arrives — and when the lights do go out, restoration follows a deliberate order designed to protect people first.
How We Prevent Outages
Most of the reliability work you'll never see — and that's the point.
A Networked Grid
Much of the system is built underground in interconnected networks, so power can reroute around damage automatically.
Sensors & Smart Switches
Grid sensors flag failing equipment before it fails, and automated switching isolates trouble to the smallest possible area.
Year-Round Maintenance
Inspections, equipment upgrades, and tree care in overhead areas — the quiet work that keeps storms from becoming blackouts.
When the Power Goes Out
The order of restoration
Crews restore power in a sequence that protects lives first and returns the most customers fastest.
- Public safety hazards — downed wires and dangerous conditions are secured first.
- Critical facilities — hospitals, water systems, and emergency services.
- Largest outages — repairs that bring back the most customers at once.
- Individual services — the final connections to single homes and buildings.
Know before the lights flicker
Check outage status in real time, report problems in seconds, and get restoration updates by text.