Contact Us
We're here, around the clock
Whether you call, write, or chat, we'll get you a quick, courteous answer. Heads up: waits run longer on Mondays and weekdays between 4 and 7 p.m.
Emergencies — 24/7
Smell gas or hear an alarm? Leave immediately, then call 911 or 1-800-555-0199. Never report a gas leak by email.
Keep everyone at least 30 feet away and call 911 or 1-800-555-0199.
For steam service emergencies or urgent shutoffs, call 1-800-555-0177.
Customer Service
Pick the channel that suits you — most questions are answered on the first contact.
By Phone
General service: 1-800-555-0100
Payments line: 1-800-555-0110
Disconnection notices: 1-800-555-0121
Atención en español: 1-800-555-0134
Live Chat
Chat with a specialist weekdays 8 a.m.–8 p.m. Average wait under two minutes.
Secure Message
Send a message from your account inbox and get a reply within one business day. For billing disputes, include your account number.
Sign in to message usWalk-In Centers
Pay a bill or get in-person help at authorized centers in every district and Harbor County. Bring a photo ID and your account number.
By Mail
CivicPower Customer Operations
P.O. Box 7420
Meridian City, ML 00100
Text Us
Text REG to 55501 to enroll in text service — report outages and get billing reminders by SMS.
Skip the Wait
The most common requests take under five minutes online.
Manage Everything Online
Most requests never need a phone call — your account puts billing, usage, and service a click away.