Services & Outages
Moving on? Leave the lights to us
Schedule your stop date online in a few minutes. We'll take a final reading, close out the account, and send one last bill — no shut-off visit needed for most homes.
How It Works
Four steps to a clean handoff
- Verify your identity. Sign in, or use your account number and a security code sent to the contact on file.
- Pick your stop date. Choose any date at least one business day out — ideally your move-out day.
- Confirm the final-bill address. Email works best; a forwarding address works too.
- Done. Your responsibility ends on the stop date. The final bill arrives within a couple of billing cycles.
Before You Schedule
- Moving within the service territory? Transfer instead of stopping — it keeps your history and takes one step
- Landlords: ask about automatic reversion so vacant units keep basic service between tenants
- Autopay stops automatically after the final bill is paid
- Keep your online profile — it stays available for past bills and tax records
Don't just flip the breakers. Service billed to your name continues until you schedule a stop — even if nobody lives there.
Ready to Schedule Your Stop?
Online is fastest — or call 1-800-555-0123 and we'll set it up together.