Help Center
Answers, quickly
The questions customers ask most, answered in plain language. Can't find yours? Our team is one message — or one call — away.
Top Questions
How can I submit a meter reading so my bill isn't estimated?
Sign in to your account and choose "Submit a Reading," or use the automated phone line at 1-800-555-0110. Readings submitted before your billing date replace the estimate with your actual usage.
I'm having trouble logging in — what can I do?
Use the "Forgot password" link on the sign-in page to reset your credentials. If your account is locked after several attempts, wait 15 minutes and try again, or contact us for help verifying your identity.
Where can I find my balance or last bill?
Your current balance, due date, and full bill history are on the dashboard of your online account. You can also hear your balance any time on the automated line at 1-800-555-0110.
How do I start, stop, or transfer my service?
All three take just a few minutes online — visit Start / Stop Service. Have your new address and preferred dates ready; most requests can be scheduled the same week.
How do I get proof of residency?
A recent bill showing your name and service address is accepted by most agencies. Sign in to your account to download any bill from the past two years as a PDF.
How do I report a power outage?
Report it in seconds at Report an Outage or check the outage map for restoration estimates. For downed wires or gas odors, leave the area and call 1-800-555-0199 immediately.
Still have a question?
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