Accounts & Billing
Paying for more than you use?
If your meter also measures energy used outside your home — a hallway light, a neighbor's outlet, a basement boiler — you may have a shared meter. The law is on your side.
What to Look For
Signs of a shared meter
A shared meter records service to areas beyond your own apartment or home. Shared-meter laws generally require the property owner — not the tenant — to pay for shared service once it is confirmed.
- Your bill stays high even when you are away for weeks
- The meter keeps spinning with everything in your home switched off
- Hallway, cellar, or outdoor lights appear to run on your service
- Your usage is far above similar-sized apartments
Your Responsibilities as a Tenant
Report a suspected shared meter to your building owner and to us. Keep paying your bills while the condition is investigated — protections apply once it is confirmed.
Your Responsibilities as an Owner
Owners must correct shared-meter conditions, typically by rewiring, re-piping, or becoming the customer of record for the shared service, and may owe refunds for past overcharges.
Not sure? Let's find out.
Sign in to compare your usage history, or contact us to request a shared-meter investigation.